At long last! The redesigned power supply modules for the Nortel/Avaya 1100 series phones have arrived. I ordered these in July and they finally arrived this morning! As you can see the design is drastically different. Hopefully these will last much longer than the original boards did.
As stated in the previous article, Avaya released a Product Correction Notice on the issue with the bad power supplies. After several months of e-mails and phone calls between my reseller and an Avaya account rep, the proper part number and ordering procedure was discovered and I was able to order the parts. I was told that the parts aren’t supposed to be sold directly to a customer, but rather to a reseller who is authorized to install them. I was able to get them ordered due to my blog post which adequately showed my aptitude for taking a phone apart and putting it back together. The modules ended up costing about $5 each and for the time and effort it takes to replace capacitors, it is definitely worth it. Not to mention, the design flaws of the old power supply often lead to repeat repairs.
Avaya in Australia will not supply the board and want A$90 (USS$95) to repair these handsets.
Any leads on where to purchase the power boards and/or get the handsets swapped out in the US?
Not sure where you can get these services, but I’m sure doing some digging might pull up a company that will do it. You can always replace the capacitors according to the tutorial I wrote. The replacement modules are a much more reliable repair though.
Can the average person order some of these boards? I have 5 phones that will not power up.
The average person might be able to order some of the boards. It really depends on how much your account rep will fight for you. Avaya wants you to pay for a tech to come out and do the repairs on all your phones not just the broken ones. If you are able to order them, they only sell them by the case though which contains 96 modules at ~$5 each, so that may be way more than you want to spend for 5 phones. I would suggest checking out the tutorial on replacing the capacitors on the existing modules instead. It’s way cheaper for a small number of phones. You can buy a higher voltage rated capacitor to replace the blown ones with and add some durability to your repairs.
Thank you for providing such a useful info. This made our lives much easier !
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Also all spare parts are available in our office of kuwait.
Helllo, we are interested in buying considerable quantity of power module for Nortel IP Phones, 1120e and 1140 e, could you please send us the contact information for the supplier? thank you very much